Call us: 07703 583 523
Call us: 07703 583 523
The Hop Yard, Hartfield Road, Forest Row, RH18 5DN England United kingdom
We are living in uncertain times as we navigate through the COVID-19 pandemic. We are monitoring the situation very closely, and doing all we can to keep to all guidance, whilst continuing to work COVID-securely - all the while putting the safety of our customers and team first.
We have answered some of the most frequently asked questions about our COVID-19 procedures below.
Regulations
If you prefer to maintain a distant service, we can operate a click-and-collect service, so that we can still supply beautiful blooms, to brighten up these dark days, whilst ensuring the safety of our customers and team.
Choosing your product
We will aim to do our very best to ensure that we are still able to cater to every requirement. If you have a specific request in mind, please let us know in plenty of time and we will ensure we can order your personal blooms, so you have exactly what you hope for (we need around 24 hours’ notice to order exact flowers). Otherwise, we are keeping a stock of beautiful flowers, plants and gifts available in-store, and will always be able to craft you a stunning bouquet. We also have a lovely selection of quirky gifts, and cards in store, so don’t forget to ask if you need any help building a perfect package.
Collection
Under current regulations, we are permitted to carry out a click-and-collect, open store and delivery service. This is fantastic news as it means that we can still get flowers out to our wonderful customers, and we are happy to welcome you to the shop, or accept pre-orders via our online shop, email or phone. We would ask that you do not attend the shop if you have any symptoms of COVID-19.
Delivery
We are able to deliver nationally, with social distancing as a priority. Our delivery team will attend local delivery addresses wearing appropriate PPE, and knock on the door. The flowers will be placed on the floor outside the door, and the team member will retreat to a safe distance and wait for the recipient to open the door, ensuring that the flowers get to the intended person! There’s no need to provide a signature of receipt upon delivery, we’re happy to take a delighted smile as proof! We use a delivery partner for national deliveries, and their COVID delivery process may vary depending on risk.
Payment
If you are concerned about contact, one of the most worrying parts of the transaction is making payment. However, to avoid unnecessary contact, we are now able to send you a text message which contains a secure payment link. This link takes you through to our payment partner, SumUp, where you can securely enter your payment details, and complete the transaction entirely remotely. If you prefer to pay in cash, we can arrange for this to be managed remotely upon collection. We are also of course happy to accept payment in store, and online orders are processed through our online payment portal.